Shipping policy

Thanks so much for supporting Serving Stitches! Here's everything you need to know about how your order gets to you. 💗

Processing time

All items are lovingly made and packed by hand in Tallahassee, FL.

Kits & ready-to-ship items: shipped within 2–3 business days of your order.
Made-to-order & custom-color items (like head wraps): please allow 7-14 business days to create before shipping, since each one is handmade just for you.

Processing time is separate from shipping time; it's how long it takes us to prepare your order before it's on its way.

Shipping time & rates

We ship via USPS within the United States.
Shipping cost is calculated at checkout based on your order and location.
Estimated delivery is typically 3–7 business days after your order ships, depending on your location.

Order tracking

Once your order ships, you'll get a confirmation email with a tracking number so you can follow it every step of the way.

Digital products (patterns)

Crochet patterns are instant digital downloads, so nothing physical ships. You'll receive a download link by email and on your order confirmation page right after checkout.

Classes, bootcamps & 1-on-1 sessions

These are live sessions, so nothing ships. After you book, your class or meeting link is sent straight to your email. (Bundles that include a physical kit will still be shipped per the processing times above.)

Wrong address

Please double-check your shipping address at checkout! We're not able to cover reshipping costs for orders sent to an incorrectly entered address. If you catch a mistake, email us at indigoportalco@gmail.com ASAP and we'll do our best to fix it before it ships.

Lost, delayed, or damaged packages

Once your order is handed off to the carrier, delivery is in their hands. We're not responsible for carrier delays, but we're always here to help — if your package is lost or arrives damaged, email us at indigoportalco@gmail.com and we'll help you sort it out.